This Policy applies to products ordered through paaltujaanwar.com. Pets are never sent by courier through this service; see section 7.
1. Where we deliver
We deliver across Karachi. Some locations may take longer to reach or may need to be arranged with you first. If we cannot serve your address, we will tell you and cancel the order without charge. We do not currently deliver outside Karachi.
2. Delivery fees
- Standard delivery: PKR 250 per order.
- Free delivery: on orders above PKR 5,000.
The fee that applies to your order is shown at checkout before you place it. Some areas may have a different fee, which will also be shown at checkout or confirmed with you before dispatch.
3. Delivery times
- Most orders are delivered within 1 to 3 working days after we confirm them.
- Orders confirmed late in the day, or on a Sunday or public holiday, are processed on the next working day.
- Sales, heavy rain, road closures, strikes and other events can cause delays. We will let you know if we expect a significant delay.
These times are estimates, not guarantees. If you have an urgent need, for example for a special diet, message us before ordering.
4. Confirmation
After you place an order, you receive an order number. We may confirm your order and address on WhatsApp or by phone. Please keep your phone available, as we may hold an order we cannot confirm and cancel it if we cannot reach you after reasonable attempts.
5. Paying and receiving your order
- Pay the rider in cash on delivery. Please keep the exact amount ready if you can.
- Check the package when it arrives. See our Refund and Return Policy if anything is wrong.
- Someone at the address may receive and pay for the order for you. Tell us in the delivery notes if the rider should ask for a particular person.
- Heavy items, such as large food bags and litter, are delivered to your door or building entrance. Please tell us beforehand if you need them carried further.
6. If delivery does not succeed
If the rider cannot reach you or the address is wrong, we will try to contact you and may arrange one more attempt. A further attempt, or a return after a refused delivery without a good reason, may carry another delivery fee. Please check your address carefully, including block, phase, street and a nearby landmark.
7. Pets are not delivered by courier
We do not send animals by courier or with product deliveries. A pet is met and collected in person at our shop. Read the Bringing a Pet Home Policy.
8. Safe delivery
Our riders will never ask you for a card number, PIN, one-time code or any payment beyond the order total shown in your confirmation. If you are asked, do not pay, and contact us on 0300-1324669.
9. Contact us
For a question about an order, message us on WhatsApp at 0300-1324669 with your order number, or write to contact@paaltujaanwar.com.
